Effective Date: October 21, 2026

Company Name: Morvinandan Power Infra

Contact Email: morvipower@gmail.com

1. 3-Day Return & Replacement Policy

We want you to be completely satisfied with your purchase. We offer a 3-day Return / Replacement Window for all festive decor, lighting, and retail items purchased through our website, starting from the day of delivery.

2. Eligibility Criteria for Returns

To be eligible for a return or replacement, your item must meet the following condition:

• The product was received in a damaged, defective, or non-functional condition (e.g., LED lights not working).

• An incorrect item was delivered to you.

• The request is initiated within 3 days (72 hours) of delivery.

• The product must be unused, in its original packaging, with all accessories, cables, and original price tags intact.

3. Non-Returnable Items

• Items reported after 3 days from the delivery date.

• Products damaged due to improper handling, customer misuse, electrical surges, or unauthorized modifications.

• Customized or bulk commercial power infrastructure orders (which are governed by independent service contracts).

4. How to Request a Return or Refund

1. Send an email to morvipower@gmail.com within 3 days of receiving your package.

2. Include your Order ID, Contact Number, and a clear Unboxing Video / Photos showing the damage or defect.

3. Our team will review your request within 24–48 hours and guide you through the return pickup or replacement process.

5. Refund Process & Timelines

• Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

• Approved Refunds: The refund amount will be credited back to your original payment method (UPI, Debit/Credit Card, Net Banking) within 5–7 business days after approval.

• Replacements: If approved for replacement, a fresh product will be dispatched to your address at no additional cost.

6. Cancellation Policy

• You may cancel your order before it has been dispatched from our warehouse by emailing us at morvipower@gmail.com.

• Once the order is dispatched or shipped, it cannot be canceled directly, but it can be handled under our 3-day return policy upon arrival if defective.

7. Contact Us

For any refund, return, or order-related assistance, please contact us at:

• Email: morvipower@gmail.com